📦 Shipping & Returns
🚚 Shipping Policy
We offer reliable shipping across Pakistan and worldwide. All orders are carefully packaged and insured to ensure your watch arrives safely.
📍 Shipping Destinations
- Pakistan: All major cities and towns
- International: Worldwide shipping available
⏱️ Processing & Delivery Time
| Order Type | Processing Time | Delivery Time |
|---|---|---|
| Pakistan (Major Cities) | 1-2 business days | 2-4 business days |
| Pakistan (Remote Areas) | 1-2 business days | 4-7 business days |
| International | 1-2 business days | 7-14 business days |
💰 Shipping Charges
- Free Shipping: On orders above PKR 10,000 (Pakistan only)
- Standard Shipping (Pakistan): PKR 250 – PKR 500
- International Shipping: Calculated at checkout
📦 Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order on our website or the courier’s website.
⚠️ Important Notes
- Orders placed before 2 PM are processed same day
- No shipping on Sundays and public holidays
- International orders may incur customs duties (paid by customer)
- We ship via TCS, Leopards, and DHL
🔄 Returns & Exchange Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
📅 Return Window
You have 15 days from the date of delivery to return or exchange your watch.
✅ Return Conditions
- Watch must be unworn and in original condition
- All original packaging, tags, and accessories must be included
- Watch must not show any signs of wear or damage
- Customized or engraved watches cannot be returned
📝 How to Return
Contact Us
Email or WhatsApp with your order number
Pack Items
Pack watch securely in original box
Ship Back
We’ll provide return address & label
Refund/Exchange
Processed within 5-7 business days
💰 Refund Process
- Refund Method: Original payment method
- Processing Time: 5-7 business days after receiving return
- Return Shipping: Customer pays (unless item is defective)
- COD Refunds: Via bank transfer or store credit
🔄 Exchange Policy
Want a different watch? You can exchange within 15 days. The difference in price will be adjusted. If the new watch costs more, you pay the difference. If it costs less, we refund the difference.
❌ Non-Returnable Items
- Watches that show signs of wear
- Customized or engraved watches
- Items missing original packaging
- Sale items (unless defective)
- Watch straps and accessories
❓ Frequently Asked Questions
How long does shipping take?
Pakistan: 2-7 business days depending on location. International: 7-14 business days.
Do you offer free shipping?
Yes! Free shipping on all orders above PKR 10,000 within Pakistan.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order is shipped.
What if I receive a defective watch?
What if I receive a defective watch?
How do I initiate a return?
Email us at returns@getzyro.com or WhatsApp +92 300 0000000 with your order number and reason for return.
Still Have Questions?
Our support team is here to help you with any shipping or return questions.
Email: support@getzyro.com | WhatsApp: +92 300 0000000
📦 Shipping & Returns
Shipping Policy
We offer reliable shipping across Pakistan and worldwide. All orders are carefully packaged and insured to ensure your watch arrives safely.
Shipping Destinations
- Pakistan: All major cities and towns
- International: Worldwide shipping available
Processing & Delivery Time
| Order Type | Processing Time | Delivery Time |
|---|---|---|
| Pakistan (Major Cities) | 1-2 business days | 2-4 business days |
| Pakistan (Remote Areas) | 1-2 business days | 4-7 business days |
| International | 1-2 business days | 7-14 business days |
Shipping Charges
- Free Shipping: On orders above PKR 10,000 (Pakistan only)
- Standard Shipping (Pakistan): PKR 250 – PKR 500
- International Shipping: Calculated at checkout
Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order on our website or the courier’s website.
Important Notes
- Orders placed before 2 PM are processed same day
- No shipping on Sundays and public holidays
- International orders may incur customs duties (paid by customer)
- We ship via TCS, Leopards, and DHL
Returns & Exchange Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return Window
You have 15 days from the date of delivery to return or exchange your watch.
Return Conditions
- Watch must be unworn and in original condition
- All original packaging, tags, and accessories must be included
- Watch must not show any signs of wear or damage
- Customized or engraved watches cannot be returned
How to Return
1
Contact Us
Email or WhatsApp with your order number
2
Pack Items
Pack watch securely in original box
3
Ship Back
We’ll provide return address & label
4
Refund/Exchange
Processed within 5-7 business days
Refund Process
- Refund Method: Original payment method
- Processing Time: 5-7 business days after receiving return
- Return Shipping: Customer pays (unless item is defective)
- COD Refunds: Via bank transfer or store credit
Exchange Policy
Want a different watch? You can exchange within 15 days. The difference in price will be adjusted. If the new watch costs more, you pay the difference. If it costs less, we refund the difference.
Non-Returnable Items
- Watches that show signs of wear
- Customized or engraved watches
- Items missing original packaging
- Sale items (unless defective)
- Watch straps and accessories
❓ Frequently Asked Questions
How long does shipping take?
Pakistan: 2-7 business days depending on location. International: 7-14 business days.
Do you offer free shipping?
Yes! Free shipping on all orders above PKR 10,000 within Pakistan.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order is shipped.
What if I receive a defective watch?
If you receive a defective watch, contact us immediately. We’ll arrange free return shipping and send a replacement or full refund.
How do I initiate a return?
Email us at returns@getzyro.com or WhatsApp +92 300 0000000 with your order number and reason for return.
Still Have Questions?
Our support team is here to help you with any shipping or return questions.
Email: support@getzyro.com | WhatsApp: +92 300 0000000
